Franklin County Working to Resolve Software Issues

Franklin County is considering making changes to the billing and payroll software it is currently using – that in light of recent problems.

At their work session last week, county manager Billy Morse told the board of commissioners the county has been struggling with the new software from QS1 in Greenville.  Morse said the county auditors also want input into whatever changes may be made.

“It’s no secret that we’ve struggled with our software and recent personnel issues have complicated the issue,” he said.

While Morse did not elaborate, in June, former county accounts payable clerk Rhonda Grizzle quit suddenly. The next day, all of the accounts payable files stored on her computer were missing.  It is still not known whether Grizzle had anything to do with their disappearance or if it was a software problem.

The board also heard from county clerk Elaine Evans who before becoming the clerk, served as head of human resources.

Evans said while parts of the new software work well, other parts, such as the payroll software do not, citing one instance where an employee was paid double.

“I don’t really feel like we got adequate training,” she told the board. “The trainer that came didn’t really spend a lot of time with each of us. I got most of my training on the phone with tech support and I just don’t like being trained that way.”

The county has a 36 month contract with QS1.   QS1 Sales Manager Jim Mitchell said the company offers support via telephone Monday through Friday, but said training could be done one on one.

“The best thing for us to do is for us to have somebody come down and sit with everybody in the office,” he said. “Let’s get a list of what the true concerns are and work through them.”

County commission chair Thomas Bridges told Mitchell if the one on one training does not resolve the issue, the county will consider changing software providers.